Refund policy

Our Commitment To You

Customer Service Hours
Regular sales and administrative business hours are Monday through Friday, 8 a.m. - 4 p.m. PST. We are closed on all US legal holidays. For fastest response (and to avoid phone tag), you may reach customer service by email. All e-mails received after regular business hours will be responded to as soon as possible. You may also call customer service at 1-800-209-3220. Outside of these hours, you are encouraged to leave a message.

TERMS OF SALE AND BUYER'S ACKNOWLEDGEMENT OF TERMS OF USE

Legality of Products
It is the responsibility of the Purchaser, not CareCallers LLC or any employee of said company, to determine and comply with all federal, state, and local laws and regulations in regard to the purchase, possession and use of all products offered by CareCallers LLC. Purchaser assumes all liability or damage resulting from the use, misuse or unlawful use of any products offered. By placing an order, the Purchaser agrees that all products will be used in a legal and lawful manner in accordance with all applicable federal, state and local laws.

Prepayment
Prepayment, in United States currency, is required before product(s) may be shipped. Payment includes shipping and handling charges and, where applicable, sales taxes. Acceptable forms of payment include Visa, MasterCard, American Express and. Public safety, law enforcement, educational and governmental entities within the United States may also pay via departmental accounts. With prior approval, CareCallers LLC may accept checks drawn on business accounts. In all instances involving payment by check, CareCallers LLC reserves the right to postpone shipping for 10 business days or until the check clears the bank.

Shipping
Most domestic shipments shall be sent via UPS or US Postal service with delivery confirmation. For the protection of our customers, CareCallers LLC performs an address verification on all orders. We regret that we can only ship to the United States.

Sales Refusal
CareCallers LLC reserves the right to refuse the sale of any equipment to any individual, business, or organization, when it is feared or believed that the equipment may be used for immoral and criminal purposes. Additionally, CareCallers LLC aggressively acts to prevent credit card fraud. We utilize all of the latest technology to screen and verify the authenticity of each and every order. We reserve the right to refuse any sale if we are unable to verify card holder, obtain credit card approval or verify delivery address.

Order Cancellations
We make every effort to ship your order as soon as possible. Once an order has been placed online, phone, mail or FAX, we cannot guarantee that we will be able to cancel the order before it is shipped.

Order Tracking
Upon receipt of your order, we will confirm with you, by email at the address you provided, that we have received your order. Please allow 7-10 business days following shipment for all "ground" shipments to be delivered. If your order does not arrive as scheduled, please notify us by email. We will investigate using the tracking information provided by your carrier and will update you with the delivery status.

Satisfaction Guarantee, Product Returns & Refund Policy
CareCallers LLC makes every effort to insure your complete satisfaction. Unless otherwise noted on each item, you may return any product purchase within thirty (30) days of delivery. If, within the first thirty (30) days of delivery you have set-up, tested and connected your CareCallers LLC device to our monitoring center, and decide you are not happy with it for any reason, you can return it for a full refund. Simply obtain an RMA and return it us postage-paid & postmarked within thirty (30) days of delivery following the instructions below. All sales after thirty (30) days of delivery are considered final and returns will not be accepted (and no refunds will be issued) after fourteen (14) days of postmarked receipt.

Optional Pre-Paid Monitoring Service Plans
Optional Pre-paid Personal Protection and/or Monitoring Service Plans are non-refundable if products are not returned within thirty (30) days of delivery. You will have a monitoring services credit for the full amount paid which remains on file, can be used at a later time, does not expire and is fully-transferable.

Order Return Procedures:

1) E-mail us within thirty (30) days of delivery to request a Return Merchandise Authorization (RMA) number. Packages received without an RMA number clearly stated on the front of the box will not be accepted.
2) All packages shipped back to CareCallers LLC MUST be in new, unused and resalable condition, in the undamaged manufacturer's original carton and contain all original packaging materials, parts and accessories.
3) Include a letter stating your name, order number and reason for your return or exchange.
4) Return the package prepaid (Sorry, we cannot accept COD's)
5) For maximum protection, insure your shipment for full retail value.
6) If returned merchandise is found to be damaged, tampered with, or otherwise not in a resalable condition, package shall be refused and returned to purchaser at additional expense.
7) Refunds may take up to 21 days to process following receipt of your return.

Items That Can Not Be Returned For A Refund (Exchange For Same Item Only)

*PLEASE NOTE: Purchases of the following items are considered final and cannot be returned for a cash refund (defect exchanges or in-store credit only):

1) Products damaged by misuse, accident, unauthorized repair, or other causes not within our control.
2) GPS and cellular products experiencing reception problems caused by signal conditions or cable or antenna systems outside the unit.
3) Pre-paid monitoring service plans (store credit only).
4) Any/all items that are labeled as "Special Order" items.

Exchange Of Defective Items
Defective items may be exchanged at CareCallers LLC's sole discretion, for the exact same item. Exchanged items shall not be returned or re-exchanged for another item. If your item has been damaged during shipping, please e-mail us immediately.

Manufacturer's Warranties
Purchases may be warranted by the manufacturer against manufacturing defects. Length of warranty varies depending upon make and model. If a product is warranted by the manufacturer, it will be stated in the item description or in the product owner's manual. Defects caused by misuse, abuse, negligence, accidents, modifications, and unauthorized repairs are not covered by warranty. Within the warranty period, CareCallers LLC will, at its discretion, repair or replace the product(s) without charge.

Additional Information
All prices are subject to change without notice. Product specifications and products offered were current as of publication but are subject to change without notice. CareCallers LLC is not responsible for typographical errors.

Weekly Testing Is Required
Weekly testing of any wireless or cellular CareCallers LLC Help Alert system or device is required to insure it is functioning correctly. IF SUBSCRIBER IS UNABLE OR CHOOSES NOT TO TEST ALL OF THE DEVICE FUNCTIONS EVERY WEEK, SUBSCRIBER AGREES TO RELEASE AND HOLD HARMLESS CARECALLERS, LLC™ FROM ANY/ALL LIABILITY SHOULD THE DEVICE FAIL TO OPERATE IN THE EVENT OF AN ACTUAL EMERGENCY.

Monitoring & Service Agreements
Customers ordering optional professionally monitored wireless personal SOS help alert system are required to read, acknowledge and accept a Monitoring Services Agreement and authorize re-occurring billing prior to commencing service. These agreements are between you and the system service provider. Customers understand and accept that CareCallers LLC is a retailer of third-party products and services only. CareCallers LLC does not manufacture any of the products available from the online retail store and CareCallers LLC does not offer or provide its own monitoring or cellular service plans.

Re-Occurring Billing Authorization
Customer hereby authorizes my product service provider to initiate ongoing automatic monthly recurring electronic debits from my credit card or bank account for all amounts owed. I understand that this authorization will remain in effect until I cancel it in advance in writing. I agree to notify CareCallers LLC in writing of termination of this authorization at least seven (7) days prior to the next scheduled billing date. I understand and accept that the service plan I have chosen is non-refundable for the next service period once charged. I have up to ninety (90) days to review each monthly charge and request a credit or adjustment if incorrect. Thereafter, all charges are considered non-refundable. I certify that I am an authorized user of this credit card/bank account and will not dispute these scheduled reoccurring transactions with my bank or credit card company; so long as the monthly service transaction(s) occurred prior to delivery of my written cancellation notice.

Legal Disclaimer
The information contained on this site is provided for general informational purposes, as a convenience for our customers and as a public service. The materials are not a substitute for obtaining advice from a qualified professional. Consult a qualified representative of CareCallers LLC with any questions or current information on any given product or service. CareCallers LLC does not engage in any legal or professional services by placing these general informational materials on this web site.

CareCallers LLC makes no representations or warranties about the accuracy or completeness of the information contained on this Web site. Information on this Web site may contain inaccuracies or errors. Information may be changed or updated without notice. CareCallers LLC will use its best efforts to update and maintain product information presented on this Web site, however information contained herein may be out of date at any given time. CareCallers LLC may also offer improvements and/or changes in the products and/or programs described in this information at any time without notice. Any links provided to other server sites are offered as a matter of convenience. SafeGuardian does not control or otherwise have responsibility for the owners of or participants in those sites, unless expressly stated.

All content, including but not restricted to all photographs, graphics, and text, contained within this website has been copyrighted. CareCallers LLC grants all visitors permission to print a copy of the information contained herein for personal use only. However, you shall not reproduce or distribute the text, photographs or graphics to others or substantially copy the information to your own server, or link to this Web site, without prior written permission of CareCallers LLC. Home medical alarm systems, GPS and/or cellular based emergency devices are not guaranteed to contact emergency services. Such devices are intended solely for use in the United States. 911 emergency services are not available in all areas. Analog and or digital cellular service is not available in all areas. Prior to your order of these items, you must call your local emergency communications office and verify that wireless 911 service is available in your area. You should also remember that the availability of wireless 911 does not mean your GPS or cellular device will always work. If you are in an area with insufficient cellular service, the call cannot be placed. Further, even if you contact emergency services, the emergency service provider may not properly respond. You must also remember to keep fresh batteries in your GPS or cellular device. Current Federal Communications Commission (FCC) Regulations require cellular service providers to pass all 911 calls through to all 911 emergency centers that have requested the calls regardless of whether the call originates from a cellular service provider's paid subscriber. Should FCC regulations change, 911 access may be modified or eliminated.

Questions/Comments/Suggestions?

We appreciate your business and are always dedicated to providing you with the best products and services possible. Please feel free to contact us with any questions, comments, or suggestions.

Contact Us

Phone: 800-209-3220

Email: service@carecallers.com