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Award-Winning Customer Service

To ensure our staff can assist you quickly and effectively, be sure to have the full customer (user) name, email address, phone number with area code, and account number (if available).

Business Office Hours: Monday - Friday 8am - 4pm EST (closed on all legal holidays). 

Want to talk after hours? No problem. Our 24/7 customer service representatives can take a message and have the sales team call you when we re-open.

Toll-Free 24/7 Customer Service Line: 800-378-2957

Email: You can email us directly at service@safeguardian.com. We encourage you to use our Contact Form to eliminate phone tag and many (most) questions can be addressed quickly and easily.

Customer Online Services & Forms: My Account 

Medical ID Jewelry

Medical ID jewelry from Lauren’s Hope offers instant access to key information needed by first responders in an emergency.

Engrave yours with your personal information along with, “PRESS SOS 4 HELP,” and wear it with your medical alert button.

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Medical Alert Systems

Medical Alert Systems from SafeGuardian alert your loved ones that you need assistance at the push of a button.

Learn more at SafeGuardian.com.

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What should I engrave on a medical ID?

Give those around you all the information they need to get you the right help, fast. Engrave your key medical information along with a prompt to activate your Medical Alert System, such as, "PRESS SOS FOR HELP".