Frequently Asked Questions
Caregiver Call Button FAQs
What is a senior caregiver call button?
A SafeGuardian caregiver call button (also called a help button, panic button, or medical alert button) is a wearable device that allows a senior or care recipient to quickly signal for help by pressing a button. The alert is sent to caregivers, family members, or a monitoring service.
How does a caregiver call button work?
When the SafeGuardian caregiver call button is pressed, it sends a wireless, Bluetooth, or cellular signal to a caregiver’s phone. Some systems connect to 24/7 call centers, while others send alerts directly to designated caregivers.
Who should use a senior call button?
Recommended for seniors living alone, those at risk of falls, individuals with heart conditions or epilepsy, those taking dizziness-causing medications, and people recovering from surgery or with limited mobility.
Can call buttons work without a landline or Wi-Fi?
Yes. SafeGuardian caregiver call buttons are self-contained and do not require landline or Wi-Fi. They use nationwide cellular service via AT&T or T-Mobile.
What’s the difference between a caregiver call button and a monitored medical alert?
Caregiver call buttons notify a preset list of family or caregivers. Monitored systems connect to a 24/7 response center that can contact emergency services.
How far does the call button signal reach?
The Safe@Home system reaches up to 13,280 feet in open air. Cellular-based (mobile) CareCaller cellular systems work nationwide and utilize AT&T or T-Mobile networks.
Can the call button be worn in the shower?
Yes. All SafeGuardian caregiver call buttons are water-resistant and safe for shower use.
Do these systems require professional installation?
No. Devices ship pre-programmed and ready to use. Setup involves plugging in and testing.
How much do caregiver call button systems cost?
Caregiver Callers are provided AT NO COST with monthly service plan. a basic "911" plan starts as low as $19/month, standard Caregiver Callers are only $1/day with professional-grade options up to $49/month. Optional monitoring is available for $10/month. All cellular service plans are month-to-month (no contracts) - cancel anytime.
What extra features are available?
Features include fall detection, GPS tracking, vibration alerts, call-in/chat features, and automatic caregiver notifications for inactivity, low batteries, etc