Frequently Asked Questions

A Safeguardian medical alert system is a simple, wearable device that gives you instant access to help 24/7. With one press of a button, you’re immediately connected to a family member, your caregiver, or trained emergency specialist who can send help right away—so you’re never alone in an emergency.

When you press your Safeguardian medical alert help button—or if a fall is detected—you’re immediately connected to your personal assistance contact(s). Our exclusive “family-first” feature will call/text your pre-set contacts which usually include family members, caregivers, friends, neighbors or even 911. If you subscribe to the optional live monitoring center, a trained specialist will speak with you, assess the situation, and quickly contact emergency services or a loved one based on your needs.

Safeguardian medical alert systems are ideal for seniors, individuals living alone, or anyone managing a health condition or mobility concern. They’re designed to provide independence with an added layer of safety and peace of mind.

Safeguardian medical alert systems are affordable, ranging from $19 to $49 per month depending on features like fall detection and GPS. Safeguardian offers permanent price guarantee, lifetime repair/replace warranty, convenient monthly service plan with no long-term contracts, and a risk-free, money-back guarantee.

No landline is required. Modern Safeguardian medical alert systems use reliable AT&T and T-Mobile cellular networks, so you can stay protected nationwide whether you're at home or on the go—without needing Wi-Fi or a phone line.

Fall detection is an advanced safety feature that automatically senses a fall and connects you to help—even if you’re unable to press the button. Unlike most other devices, a Safeguardian medical alert also includes the ability to adjust the sensitivity of the fall alert to help eliminate false alarms. It adds an extra layer of protection for greater confidence and security.

Yes, Safeguardian medical alert devices are manufactured to be water-resistant and are designed to be worn in the shower or bath—one of the most common places for slips and falls—so you’re protected where it matters most.

That’s okay. With your Safeguardian medical alert button, it will provide loud warnings that the SOS button was activated. Simply press the SOS button a second time to cancel the call sequence. Every call is treated seriously, but if it’s a false alarm, simply let the operator know. There are typically no penalties, and it ensures your system is always ready when you truly need it.

In-home Safeguardian medical alert systems cover a wide range—up to 1,000 feet from the base unit. Our mobile medical alert systems work nationwide using GPS and cellular service, giving you personal protection wherever you go.

Yes. The Safeguardian home medical alert system includes a built-in backup battery, so you stay connected even if the power goes out—providing continuous protection when you need it most.

Absolutely. All Safeguardian medical alerts are GPS-enabled systems and are designed for active lifestyles, allowing you to get help wherever there is cellular coverage—whether you're running errands or visiting family.

Your Safeguardian medical alert system is designed to call your personal contact list including family members, caregivers, friends and loved-ones first. You can also include 911 in the contact list. If you add the 24/7 professional monitoring option, you call is answered by highly trained emergency monitoring professionals who stay on the line with you, assess your situation, and coordinate the right response—quickly and calmly.

Not at all. No matter which Safeguardian medical alert device you select, they include a Quick Start Guide and are designed for quick, hassle-free setup in just minutes—no tools or professional installation required.

Leading medical alert systems offer 24/7 monitoring, fall detection, GPS tracking, waterproof design, and reliable battery backup. Safeguardian medical alert systems offer additional features including unique cellular phone number, non-emergency caregiver calling, Call-in & Chat wellness calls, text message alerts, device activity notifications and more. These features ensure you’re protected in a wide range of situations.

Yes, Safeguardian medical alert systems are designed to be “Family First” - allow you to set-up emergency contacts so loved ones can be notified right away—keeping everyone informed and reassured.

Safeguardian medical alert features simple, no-contract, month-to-month plans with no hidden fees and a lifetime no fee increase guarantee. We provide a FREE medical alert device for as long as you subscribe. Simply pay for your first month of service when you order…that’s it!

Yes. Safeguardian medical alert systems have been proven to reduce response times during emergencies, which can make a critical difference in outcomes and recovery. Subscribers also tell us they provide valuable peace of mind for family members, loved ones and caregivers.

For many families, the peace of mind provided by a Safeguardian medical alert is invaluable. Knowing help is always just a button press away allows users to live more independently and confidently every day. Best of all, potentially lifesaving protection is as low as $1/day.