Fail-Safe Monitoring - SafeGuardian Help Alert Medical Alarm Systems
Award-Winning US-Based Emergency Monitoring Centers
Our two US-based emergency monitoring centers are staffed 24/7 by friendly, highly-trained care dispatchers who are always available to provide immediate personal assistance. We are NOT like other alarm monitoring companies who choose to cut costs by outsourcing their call centers overseas. You will always speak with a caring, friendly professional located right here in the United States. Our response centers provide full coverage throughout all of North America including Canada, Alaska and Hawaii.
TWICE The Protection - Same Low Cost!
SafeGuardian provides you with TWICE the protection. Unlike most of our competitors who utilize a sole monitoring center with just one physical location, our emergency response center network has TWO fully-redundant separate emergency response call center locations - one in Ogden, Utah and the second in Rexburg, ID. In case of widespread emergencies or exceptionally busy periods, calls can be automatically routed between any of the two centers.
To complement our 100% redundancy, our facilities are also equipped with standby generators that contain multiple independent fuel sources, allowing both monitoring centers to provide continuous monitoring services despite equipment failures, storms, or outages. This is an incredible benefit for our customers because it provides them with peace of mind in knowing that they are always protected by advanced monitoring no matter the conditions.
CSAA "Five Diamond" Rated Emergency Dispatch Call Centers
We are proud to offer all our customers with one of the few emergency monitoring centers nationwide that has earned the prestigious Central Station Alarm Association "Five Diamond" Certification. In order to be fully certified, each and every call center dispatcher must take and pass advanced courses and pass rigorous examinations. Additionally, each call center as a whole must be approved for certification by CSAA and be recertified annually.
BBB "A+" Top Rating and CSAA Certification is very important as there is little, if any, governmental or regulatory oversight of emergency monitoring centers. Without CSAA and BBB "A+" top ratings, consumers have absolutely no objective method to verify the standards of their monitoring center - and they do vary significantly.
UL-Listed & Approved Monitoring Center Technology
Both of our central monitoring stations are UL 2050 listed, which means that we exceed all of Underwriters Laboratories' stringent requirements for alarm monitoring set forth in UL 827. We implement in depth employee training and the most advanced innovations in alarm monitoring technology to consistently exceed these high standards. Annual comprehensive UL physical inspections require fully redundant power systems, phone systems and all computer systems are secure and meet minimum specifications for an alarm monitoring center.
SafeGuardian Response Centers Facts and Statistics
When it comes to lightening fast help alert response, we'll let the facts speak for themselves:
- 7.6: avg seconds response time for medical alarms
- 96: percentage of alarms accessed under 30 seconds
- 2.85: avg number of rings to answer calls
- 50,000 + medical alarms processed every month
- 5,000 + subscribers helped every month
- 3,200 + EMS dispatches every month
- 800 + subscribers transported every month
- $2,500,000: Technology / infrastructure investment
- 17,000: Combined square footage of office space
Our extensive experience, high standards and certified training does result in better performance. Performance produces results and results are measurable. If you are comparing different monitoring services, look to see if they release THEIR performance results for all to review.